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Please read fully and understand our terms and conditions before placing an order with Hybrid 4x4.
Prior to this Hybrid 4x4 are under no obligation to supply you with any goods ordered.
It is your responsibility to ensure you supply Hybrid 4x4 with a valid email address or telephone number which is in proper working order when placing an order with us.
Hybrid 4x4 can accept no responsibility for communication errors or operational failures.
Hybrid 4x4 can accept orders by telephone or via our website.
For nonstock items and special rope lengths etc please call us* to discuss, we can custom make ropes to order.
Also for any technical information required please email us (info@hybrid4x4.com) or call 01767 317605.
We* can accept most popular credit cards, we* also accept PayPal.
Goods will be dispatched as soon as payment funds have cleared and we* can confirm this fact.
We* do not store credit card details or pass customers details on to 3rd parties.
We* will deliver to the address given at the time of placing your order.
Hybrid 4x4 aims too ship goods at the earliest opportunity however if we have no stock of the product ordered then the delivery can take up to 35 days from the time of order confirmation but if any delays are to occur we* will let you know at the earliest opportunity.
If we* are unable to fulfill your order you will be contacted and offered an alternative product or a complete refund.
We* accept no responsibility for damage in transit goods which have been signed for in good condition when received.
If you* receive damaged goods it must be recorded in writing at the time of receipt with the carrier. Please check your order carefully upon receipt.
The delivery service we* choose to use is dependent on customer location, product weight or package sizes.
VAT registered customers within the EU will need to email us their company letterhead along with their VAT registration number. This will allow us to remove VAT from the order.
International orders (non-EU) are not charged VAT.
Orders within the EEC will be charged at 20%
If you* wish to return a product for any reason please call our team on 01767 317605 or email sales@hybrid4x4.com
Any special order items or goods ordered by Hybrid 4x4 on the customer's behalf that are non-stock items or of a quantity over normal stock levels are non-returnable and do not qualify for a refund unless previously arranged.
Special order cancellations will incur a surcharge to cover the costs incurred to Hybrid 4x4.
All return items must be received by us in good condition. Goods returned damaged or incomplete or without original packaging may be subject to a charge.
Any goods returned to us* that have been fitted or used will not be accepted.
You* may return goods in new and unused condition and where possible in the original packaging within 14 days of the original order.
If you* have been sent a non-working item or it's broken or just incorrect please call us* on 01767 317605 to arrange a return.
If you wish to cancel an order please inform us* as soon as possible by email, If goods have already been dispatched you*may still be charged the carriage charge plus and additional charges relating to the return of the goods in order to receive your refund.
Once you have notified us* of a cancellation then any sums paid will be reimbursed within 28 days (not including costs incurred for the recovering of costs from you)
If you* do cancel an order or need to return items to us* you* are under a duty (until the goods are collected or returned to us) to retain possession of the goods and take reasonable care of them. If goods are not returned in “as new” condition a restocking or refurbishment cost may be incurred by you*.
It is the customer's responsibility to remove or dismantle any faulty goods from their vehicle before returning them to us*.
If we* do not hear back from you within 7 working days we* will presume you no longer require the goods. If money has been paid prior to this you* will receive a full refund.
All prices quoted on the website are subject to VAT and postage charge.
All orders will be charged at the rate displayed at the checkout
VAT & P&P will be added to your order at the checkout
Our VAT registration number is 829919475
Any weights, dimensions and capabilities given about our goods are only approximate. Pictures may be library pictures held on file for illustration purposes only.
All transactions are encrypted and protected.
You*: The Customer